AI
AHMED I

1 reviews | Active since Dec 2016

01 Feb 2024, 09:29

Rotten service

Bought a battery operated grinder from them last year July didn’t have a battery the battery hasn’t come in to stock since then when you go there the grinder is still for sale on special with no batteries available and they don’t tell the customers this Very disappointing this is *********

0
Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply01 Feb 2024, 10:39
Official
Good day Ahmed 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.

AI
AHMED I's update24 Feb 2024, 00:37
Reviewer Update
Still no help or any further assistance like the answer in the store for 1 year we are waiting for stock
But I sent my wife into the store and she was still offered the same Grinder on sale but not informed of no batteries at all