MH
Mark H

1 reviews | Active since Apr 2014

31 Oct 2024, 13:15

Returns seem impossible, as no customer service

I have bought from Leroymerlin.co.za before all on the internet, and never haf a problem. I have just purchased work shorts and trousers but sizing was incorrect for me i have emailed them 3 times to swap them out, but no reply or even an acknowledgement of my request. The system too is archaic. Could learn from Takealot and their return systems.

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Replies (3)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply04 Nov 2024, 09:01
Official
Good day Mark    

Thank you for reaching out to us. 

We unfeignedly apologize for the  bad service and inconvenience caused, Please do note that we are working on your query. Please do note that further communication will be on ticket request ***.
Leroy Merlin South Africa
Leroy Merlin South Africa's reply25 Nov 2024, 12:14
Official

Hi Mark please note that the store is to confirm when yo will receive your replacement, I will revert as soon as they confirm. 

Leroy Merlin South Africa
Leroy Merlin South Africa's reply27 Nov 2024, 16:54
Official

Hi Mark 

 

Please note that I have checked with the store I will revert asap.