Return and refund process is broken

This is the 2nd time that I ordered something online, returned it, and am waiting to be refunded for a very long time. The 1st time it took 2 months and I had to call them regularly and eventually annoy them to get it refunded. If it's this difficult to get a return processed and refunded, I won't be doing any online orders anymore. Their in-store shopping is great though. Just avoid online orders unless you are 100% confident you will never need to return it.