MM
Marnus M
1 reviews | Active since Apr 2014
17 Mar 2025, 09:44
Refunds never processed.
I purchased something that stated "Only Available Online", "Marketplace Seller", on the 28th of February. Then I received an email stating the item is not available and a refund will be processed. But now, 17 days later, no refund, and the support of Leroy's refund department is beyond useless. I would advise anyone to rather buy from Takealot or Builders as their service is 1000% better than LM.
I will NEVER support Leroy's again.!
Helpful (0)
Replies (5)0
Replies (5)
Leroy Merlin South Africa's replyOfficial
17 Mar 2025, 11:42Hi Marnus
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Please be advised that we will be in contact with you.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Please be advised that we will be in contact with you.
Leroy Merlin South Africa's reply17 Mar 2025, 11:42
Official
Hi Marnus
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Please be advised that we will be in contact with you.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Please be advised that we will be in contact with you.
MM
Marnus M's updateReviewer Update
17 Mar 2025, 11:45I will not accept this response as this as been the standard response on all my emails.
If I do not get a sufficient answer before 13:00 today, I will report this matter to the ombudsman as well.
17 days for a refund is just pathetic!
If I do not get a sufficient answer before 13:00 today, I will report this matter to the ombudsman as well.
17 days for a refund is just pathetic!
MM
Marnus M's update17 Mar 2025, 11:45
Reviewer Update
I will not accept this response as this as been the standard response on all my emails.
If I do not get a sufficient answer before 13:00 today, I will report this matter to the ombudsman as well.
17 days for a refund is just pathetic!
If I do not get a sufficient answer before 13:00 today, I will report this matter to the ombudsman as well.
17 days for a refund is just pathetic!
Leroy Merlin South Africa's replyOfficial
17 Mar 2025, 13:40Hi Marnus
Please kindly check your emails.
Please kindly check your emails.
Leroy Merlin South Africa's reply17 Mar 2025, 13:40
Official
Hi Marnus
Please kindly check your emails.
Please kindly check your emails.
MM
Marnus M's updateReviewer Update
17 Mar 2025, 14:53I did, and responded. Not waiting another 2 days as per my reply on email. 17 days are more than enough for you to process this. So I expect it to reflect in my account today!
MM
Marnus M's update17 Mar 2025, 14:53
Reviewer Update
I did, and responded. Not waiting another 2 days as per my reply on email. 17 days are more than enough for you to process this. So I expect it to reflect in my account today!
MM
Marnus M's updateReviewer Update
18 Mar 2025, 10:19Another day, still no refund. Easy to respond on a public platform so you don't look bad, but behind the scene nothing happens.
Seems like going to the ombudsman will be my only solution here.
For sure the last time I buy anything for LM!
Seems like going to the ombudsman will be my only solution here.
For sure the last time I buy anything for LM!
MM
Marnus M's update18 Mar 2025, 10:19
Reviewer Update
Another day, still no refund. Easy to respond on a public platform so you don't look bad, but behind the scene nothing happens.
Seems like going to the ombudsman will be my only solution here.
For sure the last time I buy anything for LM!
Seems like going to the ombudsman will be my only solution here.
For sure the last time I buy anything for LM!