ZL
Zack L
1 reviews | Active since Oct 2020
12 Dec 2022, 11:36
Refunds department is useless.
Order 52147. Ordered online and paid for all items. When shipped I was notified that one of the items I ordered they do not stock any more. This was in August. It's nearly the new year and they cannot credit my account or send any updates as to the status of my refund. I have spoken to a multitude of agents and none of then return my emails.
Will never be shopping at Leroy Merlin again.
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Leroy Merlin South Africa's replyOfficial
13 Dec 2022, 09:13 Dear Zack,
We sincerely apologize for the inconvenience regarding your refund. At Leroy Merlin, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please be advised that we are following up on the matter and you will be provided with feedback.
We sincerely apologize for the inconvenience regarding your refund. At Leroy Merlin, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please be advised that we are following up on the matter and you will be provided with feedback.
Leroy Merlin South Africa's reply13 Dec 2022, 09:13
Official
Dear Zack,
We sincerely apologize for the inconvenience regarding your refund. At Leroy Merlin, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please be advised that we are following up on the matter and you will be provided with feedback.
We sincerely apologize for the inconvenience regarding your refund. At Leroy Merlin, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please be advised that we are following up on the matter and you will be provided with feedback.