Refunds and communication are a joke.

I placed an order on June 25th and was informed on July 11th that it was being refunded. I inquired about the refund status on July 17th and was assured that I would receive a response within 24 hours. After following up again on July 18th without any reply, I had to call twice today to find out that my refund hasn’t even been processed yet. The lack of communication is extremely frustrating. I have been very patient, but now I expect my refund immediately, or at the very least, some form of communication.