Refund Still Outstanding

I placed an order on 25 August 2025, which was cancelled by your team on 29 August 2025 due to stock unavailability. At that time, I was informed that my refund would be processed within 10 working days.

To date, I have not received the refund. Each time I follow up, I am given the same response: “the refund is pending and will be escalated to the finance team”. Unfortunately, no progress has been made.

This delay is unacceptable as it has now been more than 5 weeks since the cancellation. I request that my refund be processed immediately, and I be provided with written confirmation of the payment.