Refund STILL not paid - 2 months later

I left a review for Leroy Merlin about 3 weeks ago regarding the refund that never found it's way into my bank account. They reached out to me very quickly after that BUT I HAVE STILL NOT RECEIVED MY REFUND.

I keep getting an email saying "your request has been escalated to the finance team" and on the 23rd of April, Francinah told me the refund was processed and will be in my account in a couple of days.

IT HAS BEEN FIVE DAYS AND STILL NO REFUND.

I am fuming. I have things that need to be paid and they are holding my money hostage. I am disgusted that it has come to this. I never had a HelloPeter account before buying from Leroy Merlin because I have never had to complain about a business like this before.

Absolute shoddy service.