Refund requests are ignored - still waiting after 2 months

I had to order a door in October 2021. I was not sure what side is was opening towards, so I enquired more information on the website. The response I got was not helpful at all (something like "the door is available"), so as I needed a door quite urgently, I decided to order it and check it personally. I expected that the refund process should go smoothly, so at the time this was the sensible solution to me.

The door arrived and I realised it was opening the wrong way at the start of December 2021. I requested to return the item (for a refund) on 7 December and was helped by Musa Manganyi. As I could not return it with my vehicle, I paid a delivery fee so they could collect it for me. After numerous calls and requests it was finally collected on 5 January. A week later I get a phone call saying they want to collect the door. Obviously they did not process the return.

After following up countless times, on 25 January I finally get the confirmation that the refund has been processed and that the amount should reflect in my account within 7-14 working days. The 14 working days have passed by now and the amount is still not reflecting.

If Leroy Merlin makes it this difficult to do business, I'll rather take my money elsewhere. I've never had the same experience with Builder's Warehouse.