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APHELELE
1 reviews | Active since Apr 2023
25 Dec 2023, 16:52
Refund request
My name is Aphelele Sotsaka I ordered safety boots online at Leroy Merlin on the 31 of July that costed R299.99 when they arrived it wasn't what I ordered. I called them letting them know and they said they will refund me this R299.99 and I should keep them since it will cost them even more to collect them, but never received a cent from them. 4 months later they sent me an email saying that they will close my request since it's more than 50 hours they haven't heard anything from me even though I called them 2 times around August and September asking for my refund.
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Replies (2)0
Replies (2)
Leroy Merlin South Africa's replyOfficial
02 Jan 2024, 16:35Good day Aphelele
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your refund was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your refund was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Leroy Merlin South Africa's reply02 Jan 2024, 16:35
Official
Good day Aphelele
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your refund was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with your refund was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.
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APHELELE's updateReviewer Update
21 Feb 2024, 18:08Hello Leroy Merlin South Africa
I want to thank you for standing up to your words and contacted me regarding my with my request. I had the great service with person that contacted me, made me understand everything and helped me with my refund till the end. Thank you so much to Phakamisa Manyathi.
I want to thank you for standing up to your words and contacted me regarding my with my request. I had the great service with person that contacted me, made me understand everything and helped me with my refund till the end. Thank you so much to Phakamisa Manyathi.
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APHELELE's update21 Feb 2024, 18:08
Reviewer Update
Hello Leroy Merlin South Africa
I want to thank you for standing up to your words and contacted me regarding my with my request. I had the great service with person that contacted me, made me understand everything and helped me with my refund till the end. Thank you so much to Phakamisa Manyathi.
I want to thank you for standing up to your words and contacted me regarding my with my request. I had the great service with person that contacted me, made me understand everything and helped me with my refund till the end. Thank you so much to Phakamisa Manyathi.