ZK
Zinzi K
1 reviews | Active since May 2022
07 Mar 2023, 08:21
Refund Refused
Bought Concrete online which was suppose to be delivered within 2 days ,they delayed the delivery and I had to get an alternative replacement, I canceled the order and requested my refund .
I was told its been processed I followed up later on only to be told by Nkensani from a call that the person who canceled the order didn't process a refund that is 10 days later
I gave her my bank statement now she wants a confirmation letter what's the difference why cant they do an Immediate reversal as it has to link to my account as how I purchased I want my money returned ASAP
Helpful (0)
Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
07 Mar 2023, 08:56 Good day Zinzi.
Thank you for bringing this matter to our attention as your feedback is Important to us.
We do apologize that we didn't meet your expectations at this point and the frustration that this has caused you. This matter will be escalated though to the store leader to further investigate.
Please be advised that we are investigating the matter and we will revert to you shortly.
Thank you for bringing this matter to our attention as your feedback is Important to us.
We do apologize that we didn't meet your expectations at this point and the frustration that this has caused you. This matter will be escalated though to the store leader to further investigate.
Please be advised that we are investigating the matter and we will revert to you shortly.
Leroy Merlin South Africa's reply07 Mar 2023, 08:56
Official
Good day Zinzi.
Thank you for bringing this matter to our attention as your feedback is Important to us.
We do apologize that we didn't meet your expectations at this point and the frustration that this has caused you. This matter will be escalated though to the store leader to further investigate.
Please be advised that we are investigating the matter and we will revert to you shortly.
Thank you for bringing this matter to our attention as your feedback is Important to us.
We do apologize that we didn't meet your expectations at this point and the frustration that this has caused you. This matter will be escalated though to the store leader to further investigate.
Please be advised that we are investigating the matter and we will revert to you shortly.
ZK
Zinzi K's updateReviewer Update
07 Mar 2023, 09:00What are investigating now that you were investigating the past few days
What I'd the difference between my bank statement and a confirmation letter as both have the same details
What is the difference then doing a reversal the is link to the card purchased that will link back to my account number
I want refund today there's no excuse
You conniving unprofessional tactics
What I'd the difference between my bank statement and a confirmation letter as both have the same details
What is the difference then doing a reversal the is link to the card purchased that will link back to my account number
I want refund today there's no excuse
You conniving unprofessional tactics
ZK
Zinzi K's update07 Mar 2023, 09:00
Reviewer Update
What are investigating now that you were investigating the past few days
What I'd the difference between my bank statement and a confirmation letter as both have the same details
What is the difference then doing a reversal the is link to the card purchased that will link back to my account number
I want refund today there's no excuse
You conniving unprofessional tactics
What I'd the difference between my bank statement and a confirmation letter as both have the same details
What is the difference then doing a reversal the is link to the card purchased that will link back to my account number
I want refund today there's no excuse
You conniving unprofessional tactics
ZK
Zinzi K's updateReviewer Update
07 Mar 2023, 10:33What type of response is this I just got ?
You now adding another 10 days means nothing was processed
‐'***
| Matthews Nkhahle (Leroy Merlin South Africa)Mar 7, 2023, 09:17 GMT+2Hi your ferund it is done it will take 7-10 days to reflect into
your account
You now adding another 10 days means nothing was processed
‐'***
| Matthews Nkhahle (Leroy Merlin South Africa)Mar 7, 2023, 09:17 GMT+2Hi your ferund it is done it will take 7-10 days to reflect into
your account
ZK
Zinzi K's update07 Mar 2023, 10:33
Reviewer Update
What type of response is this I just got ?
You now adding another 10 days means nothing was processed
‐'***
| Matthews Nkhahle (Leroy Merlin South Africa)Mar 7, 2023, 09:17 GMT+2Hi your ferund it is done it will take 7-10 days to reflect into
your account
You now adding another 10 days means nothing was processed
‐'***
| Matthews Nkhahle (Leroy Merlin South Africa)Mar 7, 2023, 09:17 GMT+2Hi your ferund it is done it will take 7-10 days to reflect into
your account
ZK
Zinzi K's updateReviewer Update
09 Mar 2023, 13:26When are you guys having this issue sorted ? This was suppose to be sorted instead you send a **** POP this is ********** and requires to be reported with the ombudsman and the consumer commission
ZK
Zinzi K's update09 Mar 2023, 13:26
Reviewer Update
When are you guys having this issue sorted ? This was suppose to be sorted instead you send a **** POP this is ********** and requires to be reported with the ombudsman and the consumer commission