CE
Christy E
1 reviews | Active since May 2016
17 Dec 2022, 18:02
Refund outstanding 31 days and counting
I bought online on 13/11/2022. On 16/11/2022, the Boksburg store made contact to advise that they did not have stock of 1 x "Hedge Clipper, Hedge Shear, GARDENA, 2 in 1 Energy Cut", the logged a refund on the Leroy Merlin system for finance to process.
I have sent 5 emails following up, I called the call center and was dvised that the LM finance team had a massive backlog. I was assured on 14/12/2022 that the refund would be doen via EFT within the days. This has also not happened.
Do not buy online they are ****** - they take your money despite and never deliver the products or your refund.
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Leroy Merlin South Africa's replyOfficial
18 Dec 2022, 08:54Hi Christy,
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
Leroy Merlin South Africa's reply18 Dec 2022, 08:54
Official
Hi Christy,
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.
We would like to apologize for this inconvenience caused. We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter and will revert back to you shortly.