RL
Riaz L
1 reviews | Active since Nov 2016
31 May 2023, 14:27
Refund not done
Firstly item purchased reflects as in stock online but the next day it’s rejected and a refund has been issue, this was on the 18th of May 2023. Nine working days later and I have not received a refund. Seems like they hold onto your money as long as they can and earn interest on your cash. I cannot understand how other companies refund you in 3 days maximum in some cases the money is back in my credit card account the next day but Leroy Merlin takes forever. Will never be buying from them again. You will wait forever to get your cash back even though this was their fault.
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Replies (1)Leroy Merlin South Africa's replyOfficial
31 May 2023, 15:44Good afternoon Riaz
Please accept my apology on behalf of our company. I am sorry to learn that your experience with refund process was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with refund process was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will be in direct contact with you.
Leroy Merlin South Africa's reply31 May 2023, 15:44
Official
Good afternoon Riaz
Please accept my apology on behalf of our company. I am sorry to learn that your experience with refund process was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will be in direct contact with you.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with refund process was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will be in direct contact with you.
