Refund nightmare

And so on and on I go on the hamster wheel that is dealing with Leroy Merlin...getting absolutely nowhere! Still haven't sorted out my refund that they botched up weeks ago...not a single phone call back from anyone at Leroy. Pillar to post...constantly chasing them. Still no replies from their orders/***. The case manager has no clue what he is doing...never follows up and can't get the info right...I send screenshots of my account/order number reflecting invoiced product amount of R889 that was returned for refund having been delivered damaged showing a refund of some random amount of R297.95 which is clearly incorrect and still my money back not received. There is no number to call the case manager or anyone that can sort it out as call centre only and they just tell you the case manager will get back to you....he sends a mail ad hoc fobbing one off with promises and zero actioning/results...now again been over a week since last mail with incorrect information and nothing again. What a nightmare of an online purchase! I have nothing to show for a R889 purchase and instead lost almost R600 to Leroy...calling it theft at this point!!!!