Refund nightmare

It has been an absolute nightmare trying to deal with Leroy Merlin online and get my refund/any feedback!!!

They delivered a R889 product damaged to me and since return and refund request it has been hell. None at orders/*** has ever responded to mails sent to them...don't think anyone actually works on these addresses yet the only emails provided on their websites...their consultants on the only contact number provided by leroy all give you the run around and promise to get back to you they never do...I have never received a single call back from a human being from Leroy. A case manager mails you with excuses and promising to provide feedback and he never delivers...

I phoned them again today twice and on both occasions the consultants put me on hold promising they wouldn't leave me on hold but they did...both left me to hang up after waiting for them to come back on the line for 10 minutes.

I have made numerous calls to Leroy and not a single call back nor feedback ... all you get on mail following lodged complaints escalated to case managers are empty promises and nothing happens.

I give them a zero rating.