!Refund disaster!

If there were zero stars that would be more applicable because wow the service received from Leroy Merlin SA online team and call centre is appalling to say the least. This all started when I purchased a patio set online all of a sudden a few hours after purchase and payment Homemark your vendor decided to cancel my order then I received an email that my money would be refunded. The next day I had some *****ulent transactions on my account and called my bank to block my card now the card was blocked till I got a new one yesterday then Leroy Merlin refunded but since my card that I used for the purchase was blocked the refund bounced, trying to explain this to your call centre was madness I spoke to Khensani, Mosa, Siphiri, Lerato and manager Lesea and no one can understand that yes a refund was done but I did not receive it due to the card being blocked and the money would have gone back to Leroy Merlin and all I want is for the refund to he done into my bank account and have sent the banking details via email this morning, please just sort it out it’s not hard - go to your finance team and see that the refund authorised by R Singh failed and then pay the refund into my bank account!!!!