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shane D

1 reviews | Active since Jan 2018

26 Jun 2023, 08:28

Refund

I'm very disappointed. I order 2 dexter tool bag online on the 2nd of June and I didn't see my order on my profile so I left it maybe give it a few days to update and nothing I had to email leroy just to find out that leroy doesn't have stock. So if i didnt contact you leroy was leroy just gonna take my money and keep quite.we are now sitting on the 26 Jun and only received 1 refund you guys are so quick to take the clients money but when it comes to refunding it's always a process and never client friendly. Leroy doesn't keep in communication with its clients to what's happening nothing.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply26 Jun 2023, 13:46
Official
Good day Shane 

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our refunds process was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that we will be in direct contact with you shortly.