Redund process a total nightmare

An absolute nightmare... I ordered a generator online, only for them to tell me after I was querying my delivery do they tell me they don't have stock and they will cancel and refund me. Almost three weeks later I still don't have my money and zero communication from them. I've emailed and called multiple time with zero assistance, I almost feel sorry for the consultants cause they have to take the beating. No one should go near thay store