Received two different models (same SKU) one defective the other with a part missing

I posted the following product review (for a pair of waterproof switches)

"Received two different models with a part missing.

I bought two of these IP66 switches and despite the SKUs being identical I received two different models (the covers and locking mechanisms are different). This is a bit annoying because they're close enough to each other to compare.

More of a problem is that one switch was missing a part (a ***** cover) and the other switch is upside down.

The 'normal' switch closes the circuit when the bottom is pressed (like every other light switch in South Africa); the other switch closes the circuit when the top is pressed. If I turn the switch over then the one red LED is at the top compared to the other with the red LED at the bottom. I turned the lever upside down to correct this but now the printed text is upside down."

Apparently the above review does not meet Leroy Merlin's website guidelines. There is no feedback as to why it does not meet the website guidelines. There is no link supp**** to those guidelines. The Leroy Merlin product feedback page doesn't list any guidelines.

Right.