REALLY BAD SERVICE - STILL WAITING AFTER 3 WEEKS FOR FEEDBACK ON REIMBUR*****T

REALLY BAD SERVICE - REIMBUR*****T: STILL WAITING AFTER 3 WEEKS FOR FEEDBACK ON AN ORDER I CANCELLED THAT THEY MESSED UP IN DECEMBER.

I have forwarded all the information to them, but there is NO FEEDBACK, no reimbur*****t NOTHING. What does one have to do to ger a response or some service from Leroy Merlin.

Please see my communication with dates etc. included. I am fed up!!!!!!!!

Good afternoon,

Please may I have feedback to my email below of a week ago.

Amanda Booth

From: Amanda Booth <***> Sent: Saturday, 18 January 2025 09:11 To: 'Leroy Merlin South Africa' <***> Subject: RE: [Leroy Merlin South Africa] Re: Five9 Call Importance: High

Dear Lerato,

Please see attached.

How long will it take for the payment to be done and show in my account please?

Amanda Booth.

From: Lerato Ratlalane (Leroy Merlin South Africa) <***> Sent: Saturday, 28 December 2024 16:03 To: hello <***> Subject: [Leroy Merlin South Africa] Re: Five9 Call

##- Please type your reply above this line -## Your request (***) has been updated. To add additional comments, reply to this email. Lerato Ratlalane (Leroy Merlin South Africa) Dec 28, 2024, 16:02 GMT+2 Hi Amanda I hope you well and had a great Christmas. Kindly forward your Bank Confirmation Letter. Best regards Lerato

hello Dec 19, 2024, 15:44 GMT+2 Hi Lerato, Please refund the amount to my account, I made the purchase elsewhere. Attachment(s) AMANDA QUOTE.pdf Leroy Payment.pdf

Lerato Ratlalane (Leroy Merlin South Africa) Dec 19, 2024, 15:24 GMT+2 Hi Amanda I hope you are good. I humbly apologize for my late response. I was honestly away on leave. Kindly be advised that, I have done a follow-up with the store. The store advised that the quoted item, is an item we do not keep in stores. A direct order (special order) would have to be placed with the supplier. That takes 21 working days. The stores do get the payment notifications from finance, which then the customer relations team, forwards the payments to the relevant departments. However, they did not see the payment. What the store can do is place the direct order with the supplier, but kindly note that its the festive and the supplier is closed. The supplier can only deliver next year Jan. Please advise if they should proceed with the special order. I deeply and sincerely apologize for this inconvenience. 🙏️ Best regards Lerato