REALLY BAD SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

REALLY BAD SERVICE!!!

I placed an order on the site 29 November 2024. As I always do I checked that the order was processed. It said cancelled.

I call the support line. I was assisted by the support line by them me a quote by email for the item I had purchased. I also received the following message on Nov 29, 2024, 08:01 GMT+2: Ticket created from Voice interaction. I was asked to reply to the email with the quote and the POP (proof of purchase). I rep**** to the email with the quote and the POP (Nov 29, 2024, 10:17 GMT+2) as well as making it an instant payment so it should show up shortly after I had done it. Please also note that when I sent it I send it to the following: Friday, 29 November 2024 10:17 To: '***' <***> Subject: FW: [Leroy Merlin South Africa] Re: Five9 Call Importance: High I received: Your request (***) has been updated. To add additional comments, reply to this email.

On Dec 2, 2024, 08:46 GMT+2 I followed up, Good morning Lerato, I hope you have had a blessed weekend. Please will you confirm receipt of this mail as well as that the supplier will be fulfilling the purchase. Looking forward to hearing from you. Kind regards NO RESPONSE Again I emailed the whole email trail with the request of: Dec 5, 2024, 11:14 GMT+2 Any feedback? NO RESPONSE I then gave up on trying to get an answer and emailed '***'. in which I included the quote and the Proof of payment. Surprise and NO RESPONSE!!!!! I then get an email on 13 December as follows: Lerato Ratlalane (Leroy Merlin South Africa) Dec 13, 2024, 15:43 GMT+2 Hi Amanda I hope you well. My apologies for this response. Kindly be advised that the order did not go through. The funds did not go through. Please check your bank statement. In this case, a new payment would have to be made, so the quote can be converted into an order. Refer to attached picture.

For further assistance please contact us. Best regards Lerato

I HAVE SENT ALL THE INFORMATION AND SPOKEN TO THIS INDIVIVUAL AND EMAILED HER NUMEROUS TIMES WITH NO JOY.

What makes this even worse is this is a gift, which is due this week!!!!!!!!!!!!!!!

What are you going to do about this???????

WHEN WORKING WITH BUILDERS WAREHOUSE YOU DON’T HAVE TO RECHECK ANYTHING, THE PROCESS IS SO EFFORTLESS AND AN ABSOLUTE PLEASURE! Your order just arrives. I think you should approach them as this seems to be a HUGE Problem when I look on Hello Peter, there are reams of complaints about ONLINE purchases!!!