1 reviews | Active since Apr 2023
R6000 of my money is being held hostage by Leroy Merlin.
I am still waiting for my refund! After calling and emailing back and forth multiple times, I have still not received my refund of R6000!
They emailed me on the 29th of April saying the refund will reflect in my bank account within 7-10 working days - it is 10 working days and I see no money being deposited into my account.
I have bills that need to be paid!
I am going to be involving my lawyer because this is absolute *******. You cannot hold my money hostage for an order that I returned in MARCH! It is now MAY and I still do not have my money!
I am furious and I am going to be writing to the Ombudsman too because this is disgusting and no one else should have to deal with such terrible customer service.
If I could give them ZERO stars, I would.
We sincerely apologize for any inconvenience you may have experienced due to the delay on your refund. At Leroy merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please be advised that you will be contacted shortly.
We sincerely apologize for any inconvenience you may have experienced due to the delay on your refund. At Leroy merlin customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Please be advised that you will be contacted shortly.