Quelle Horreur!

If you require efficient online shopping, avoid this company like the plague. I needed a meter long hanging rail with ends, with which my local hardware store were unable to assist. Hence I consulted the Internet and located the item I required at the above store. After many unexplained delays said item was eventually delivered sans les fins(it is a French company, so maybe it would evoke more efficiency by communicating in French). I immediately informed them of this, spending hours on the phone to be told that it does not come with ends, even though they advertise it as such and I forwarded a screenshot of their advert. After I had collected several reference nos. they had the temerity to tell me they would refund my money and I could go to a shop and buy the ends.The logic of this defies all intelligence - why would I shop online, pay heavy delivery fees if I could go to a local shop and buy the Item.? On 22/11/20 I received a call saying it was their fault but they are out of stock of the 'ends' . Which begs the question 'why on the same day were they advertising 30 of the item I ordered as available.' I is impossible to speak to anyone with authority - I suppose phoning head office in France has to be the solution, as this is a matter of principle.