Purschase Faulty Items - Chinese 3rd Party product

Good day.

I recently purchased items through your online platform, and unfortunately, the products I received are now faulty

I managed to get in touch with the third-party seller, but communication was extremely difficult due to a language barrier. Although the seller agreed to replace the items, I was informed that I would need to cover the delivery fees .

Had I known these were third-party Chinese products being sold via Leroy Merlin’s platform, I would have made a more informed choice — or simply purchased directly from local suppliers. I expected a higher level of quality and accountability when buying through a reputable name like Leroy Merlin.

All I am asking for now is assistance in resolving this matter. Ideally, I would like to return the faulty items to my nearest Leroy Merlin store in exchange for a store voucher. This would allow me to purchase products that are directly supported by Leroy Merlin and covered under your standard warranty policies.

Please let me know if this is possible, or advise on the best way forward

Attached are the invoice for the products in question.