Promises not met and Worst call center ever.

Bought tiles on Friday the 8th of September. I was told by the person that assisted me the tiles will be delivered on Monday the 11th. I had to call the call center 4 times to find out when the it will be delivered. The first 3 times they said they going to call me back. The 4th time I was told it will be delivered even if its late. The tiles is still not delivered and I have the contractors on site at the moment. I am now paying the contractors to stand around and wait for the tile.