TM
THEMBA M
1 reviews | Active since Dec 2025
01 Sept 2026, 09:55
Professional ****s
very unprofessional and ****s. i ordered a 8m folding ladder (order number ***-A) and got a message that it was already shipped with a tracking number of the courier, two days after the product was out of stock while it was 'shipped' . i then requested a refund, in two days a got a message that the refund was done and 4 days after not receiving it, i enquired only for it discover it was done the previous day. the number of lies that happened in this transaction is so unbelievable. very unprofessional and ****s.
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Replies (2)
Leroy Merlin South Africa's replyOfficial
02 Sept 2026, 08:49Good Day Themba
We sincerely apologize for the unsatisfactory experience you have encountered. We assure you that we will escalate this matter to the appropriate department for assistance and provide feedback as promptly as possible.
We sincerely apologize for the unsatisfactory experience you have encountered. We assure you that we will escalate this matter to the appropriate department for assistance and provide feedback as promptly as possible.
Leroy Merlin South Africa's reply02 Sept 2026, 08:49
Official
Good Day Themba
We sincerely apologize for the unsatisfactory experience you have encountered. We assure you that we will escalate this matter to the appropriate department for assistance and provide feedback as promptly as possible.
We sincerely apologize for the unsatisfactory experience you have encountered. We assure you that we will escalate this matter to the appropriate department for assistance and provide feedback as promptly as possible.
Leroy Merlin South Africa's replyOfficial
02 Sept 2026, 09:02Hi Themba
We would like to apologize for the inconvenience and frustration which this has caused you. We do appreciate the feedback and will raise this concerns with our marketplace department.
We would like to apologize for the inconvenience and frustration which this has caused you. We do appreciate the feedback and will raise this concerns with our marketplace department.
Leroy Merlin South Africa's reply02 Sept 2026, 09:02
Official
Hi Themba
We would like to apologize for the inconvenience and frustration which this has caused you. We do appreciate the feedback and will raise this concerns with our marketplace department.
We would like to apologize for the inconvenience and frustration which this has caused you. We do appreciate the feedback and will raise this concerns with our marketplace department.