JM
JEANINE M
1 reviews | Active since Mar 2009
17 Dec 2025, 09:18
Product delivery !!!
Outstanding order š” Not delivered Monday and still no notification. *** Quick to take money and not deliver
Helpful (0)
Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
17 Dec 2025, 09:48Hi Jeanine
We sincerely apologies for the inconvenience and frustration caused by the delayed delivery of order . This is not the level of service we aim to provide. The matter has been escalated for urgent attention and will revert back to you.
Thank You
We sincerely apologies for the inconvenience and frustration caused by the delayed delivery of order . This is not the level of service we aim to provide. The matter has been escalated for urgent attention and will revert back to you.
Thank You
Leroy Merlin South Africa's reply17 Dec 2025, 09:48
Official
Hi Jeanine
We sincerely apologies for the inconvenience and frustration caused by the delayed delivery of order . This is not the level of service we aim to provide. The matter has been escalated for urgent attention and will revert back to you.
Thank You
We sincerely apologies for the inconvenience and frustration caused by the delayed delivery of order . This is not the level of service we aim to provide. The matter has been escalated for urgent attention and will revert back to you.
Thank You
JM
JEANINE M's updateReviewer Update
18 Dec 2025, 12:28No one has come back to me - NO delivery NO notification
Refunds system gives errors
Iāve paid over a week ago
Worst service and taken my money
NOT a single call to me to resolve and follow up
Refunds system gives errors
Iāve paid over a week ago
Worst service and taken my money
NOT a single call to me to resolve and follow up
JM
JEANINE M's update18 Dec 2025, 12:28
Reviewer Update
No one has come back to me - NO delivery NO notification
Refunds system gives errors
Iāve paid over a week ago
Worst service and taken my money
NOT a single call to me to resolve and follow up
Refunds system gives errors
Iāve paid over a week ago
Worst service and taken my money
NOT a single call to me to resolve and follow up
JM
JEANINE M's updateReviewer Update
18 Dec 2025, 16:03No progressāmore tickets generated but no action. Escalated to supervisor on call ***, ticket ***)āheld 10 mins, no answer. Minah doesnāt return calls, just false promises about contacting courier/delivery today. Refund system still errors with instant āOTP Expired.ā Canāt get delivery, order, or any response despite emails/trails. Escalating to bank chargeback and CGSO tomorrow if no fix. This violates CPAāfull refund due now!
JM
JEANINE M's update18 Dec 2025, 16:03
Reviewer Update
No progressāmore tickets generated but no action. Escalated to supervisor on call ***, ticket ***)āheld 10 mins, no answer. Minah doesnāt return calls, just false promises about contacting courier/delivery today. Refund system still errors with instant āOTP Expired.ā Canāt get delivery, order, or any response despite emails/trails. Escalating to bank chargeback and CGSO tomorrow if no fix. This violates CPAāfull refund due now!
Leroy Merlin South Africa's replyOfficial
19 Dec 2025, 13:01Dear Janine
My sincere apologies again on the service you have received from us on this particular
order however an email was sent you on the ticket.
My sincere apologies again on the service you have received from us on this particular
order however an email was sent you on the ticket.
Leroy Merlin South Africa's reply19 Dec 2025, 13:01
Official
Dear Janine
My sincere apologies again on the service you have received from us on this particular
order however an email was sent you on the ticket.
My sincere apologies again on the service you have received from us on this particular
order however an email was sent you on the ticket.