Poor Warrany, No substance

Leroy Merlin – I purchase an umbrella 290cm x 390cm with a 5-year warranty “This item can only be purchased at Leroy Merlin” It has been a shocking experience, dealing with Leroy Merlin. This is how shocking their 5-year warranty offered is, of which has no value or substance. Firstly, no parts for a 12k umbrella, and to top this, they do not replace the item, but hand over 5k voucher and you must walk away and be happy. This does not replace what you had. With this you cannot even buy a decent square umbrella to which Leroy Merlin’s standard is 8k. So, all that means you have been downgraded to a lesser product, and you must still pay in. I have contacted them, been in store, no resolution, to the management I contacted NO Response! They leave the store cashiers and call centre to deal with this. This has been a complete injustice of what has been handed to me, what should have been done is hand me, a new same type & size umbrella, it is that easy. Remember, this is a product brand only purchased at, Leroy Merlin. The store could not even come up with a decent deal on a lower grade and value product, displayed in their store, for 8k.