LB
Linda B
1 reviews | Active since Feb 2020
11 Nov 2021, 12:27
POOR SERVICES
We ordered a security door, for the simple reason that we urgently need security online. It was promised for the Monday, it was only delivered on the Friday. When opening the box, the door was suppose to be 1.8 and not 1.5. Leroy Merlin promised to exchange to door, it is now another week en still no door. It doesn't help phoning, getting ticket numbers but no service. We need the door for security reason. The run around is just not working and we are sick of empty promises.
Helpful (0)
Replies (8)0
Replies (8)
Leroy Merlin South Africa's replyOfficial
11 Nov 2021, 12:37Hey Linda,
We trust that you are well
So sorry for the break-in communication, we'll continue to follow up on the collection request and we'll revert back with feedback
We trust that you are well
So sorry for the break-in communication, we'll continue to follow up on the collection request and we'll revert back with feedback
Leroy Merlin South Africa's reply11 Nov 2021, 12:37
Official
Hey Linda,
We trust that you are well
So sorry for the break-in communication, we'll continue to follow up on the collection request and we'll revert back with feedback
We trust that you are well
So sorry for the break-in communication, we'll continue to follow up on the collection request and we'll revert back with feedback
LB
Linda B's updateReviewer Update
11 Nov 2021, 12:55We had so many followups from the store, promises, that it is hard to believe that. in the mean time our security has been compromised.
LB
Linda B's update11 Nov 2021, 12:55
Reviewer Update
We had so many followups from the store, promises, that it is hard to believe that. in the mean time our security has been compromised.
Leroy Merlin South Africa's replyOfficial
11 Nov 2021, 12:58We have made contact with Raymond, we advised him that we are in contact with the courier company with regards to the collection request and we will revert back with feedback
Leroy Merlin South Africa's reply11 Nov 2021, 12:58
Official
We have made contact with Raymond, we advised him that we are in contact with the courier company with regards to the collection request and we will revert back with feedback
LB
Linda B's updateReviewer Update
12 Nov 2021, 09:13STILL NO DOOR!!!! yes, this person replying here did contact Raymond, with promises to call back, he never did. Wendy at the offices told us that the door is out for delivery, yesterday!!! This person here told Raymond that they are waiting for him to collect, this was never the agreement. How can one person say this and another a different story. When I told Wendy, after PROMISED, to phone back, that I bet she is not going to phone back, PROMISED that she would, didn't phone back. We are sick and tired. Wendy promised to refund if we didn't get the door by yesterday, it would be interesting how long the refund will take. We are sick and tired and VERY DISAPPOINTED in Leroy Merlin. It is time to post this on social media to others.
LB
Linda B's update12 Nov 2021, 09:13
Reviewer Update
STILL NO DOOR!!!! yes, this person replying here did contact Raymond, with promises to call back, he never did. Wendy at the offices told us that the door is out for delivery, yesterday!!! This person here told Raymond that they are waiting for him to collect, this was never the agreement. How can one person say this and another a different story. When I told Wendy, after PROMISED, to phone back, that I bet she is not going to phone back, PROMISED that she would, didn't phone back. We are sick and tired. Wendy promised to refund if we didn't get the door by yesterday, it would be interesting how long the refund will take. We are sick and tired and VERY DISAPPOINTED in Leroy Merlin. It is time to post this on social media to others.
Leroy Merlin South Africa's replyOfficial
12 Nov 2021, 09:39Good day Linda
We humbly do apologize on what has occurred,
We have made contact with the delivery partners the replacement has been dispatched yesterday and they will be delivering on Monday , The collection will be made with the replacement .
We humbly do apologize on what has occurred,
We have made contact with the delivery partners the replacement has been dispatched yesterday and they will be delivering on Monday , The collection will be made with the replacement .
Leroy Merlin South Africa's reply12 Nov 2021, 09:39
Official
Good day Linda
We humbly do apologize on what has occurred,
We have made contact with the delivery partners the replacement has been dispatched yesterday and they will be delivering on Monday , The collection will be made with the replacement .
We humbly do apologize on what has occurred,
We have made contact with the delivery partners the replacement has been dispatched yesterday and they will be delivering on Monday , The collection will be made with the replacement .
LB
Linda B's updateReviewer Update
12 Nov 2021, 09:54Too late, we are on holiday, not good enough, this door was our security. We want a refund.
LB
Linda B's update12 Nov 2021, 09:54
Reviewer Update
Too late, we are on holiday, not good enough, this door was our security. We want a refund.
LB
Linda B's updateReviewer Update
12 Nov 2021, 12:27This store is absolutely useless, don't answer calls, put the phone down, don't phone back as promised. Asked for a refund, no reply back.PLEASE READ ALL THE REVIEWS BEFORE ORDERING ANYTHING FROM THEM.
LB
Linda B's update12 Nov 2021, 12:27
Reviewer Update
This store is absolutely useless, don't answer calls, put the phone down, don't phone back as promised. Asked for a refund, no reply back.PLEASE READ ALL THE REVIEWS BEFORE ORDERING ANYTHING FROM THEM.
Leroy Merlin South Africa's replyOfficial
19 Nov 2021, 10:53Good day Linda
Kindly note that the refund is been processed as per our communication.
Kindly note that the refund is been processed as per our communication.
Leroy Merlin South Africa's reply19 Nov 2021, 10:53
Official
Good day Linda
Kindly note that the refund is been processed as per our communication.
Kindly note that the refund is been processed as per our communication.