POOR SERVICE/LIES/********** PRACTICES

I purchased and Ellies invertor with a trolley stand from Leroy and Merlin on the 16/02/2020 for R2220. The item should have been ready for collection at 2pm the same day. I arrive at the Greenstone store at around 2pm after driving for 35 mins from Randburg only to find out that no one has attended to it as yet. The lady at the collection point arranges for another lady to arrange for the good. I went in to browse the store for 30 mins and when I come back I find that they are only giving me an Inverter. I query with the the lady and she thereafter calls the manager to assist. The manager in charge of electrical goes in and comes back to inform me that only the Inverter is R2220 (The picture online clearly showed an Inverter and a trolley and the statement given to me instore clearly states “TROLLEY INVERTER/UPS 720W/1200VA ELLIES”). Another female manager came through and she checked and confirmed barcodes do not match. She scans the Inverter to show a price of R1269 and then enters the code on my statement which confirms it’s a TROLLEY INVERTER/UPS 720W/1200VA ELLIES for R2220. She goes back into the store to advise the electrical department only to come back with the same Inverter but this time it has another stuck on barcode which she says is for the Inverter. I then spoke to the Electrical manager and advised him that I want to pick up my Trolley Inverter. He advised that he will contact Head Office and advise me on Monday. As of now I have still not received any call and I even emailed Leroy and Merlin and no response yet. They do not answer calls and don’t be fooled with there automated response to “leave your number and they will call you back” Its over 24 hours and im still waiting to be called. Its clear that Leroy and Merlin does not value its customer’s at all. I plan on exploring every avenue to have this resolved(including sharing my story on social media) and if Leroy and Merlins name is tarnished in the processed…..so be it!!!!