POOR SERVICE;LEROY MERLIN

I placed an order for plumbing items on 10 December 2025. While the warehouse portion of the order was delivered promptly, the remaining items were inexplicably scheduled for delivery only on 1 January 2026 from the Greenstone branch, which is approximately 13 kilometres away! This significant delay was never disclosed to me at the time of placing the order and is wholly unacceptable.

On 12 December, I contacted customer service and was assured, after investigation, that the outstanding items would be delivered on 15 December. Having received no delivery updates, I contacted customer service again on 15 December and clearly explained that the items were urgently required, as my plumber was scheduled to carry out the work on 16 December. After consulting with the Greenstone branch, I was once again assured that delivery would take place on 15 December, or failing that, early on 16 December.

Despite these repeated assurances, I later received notifications indicating that the order had merely been packed and, at 15:38, collected by the courier. To date, the delivery has still not been made. As a direct result of your failure to honour the commitments given by your representatives, I was forced to cancel my plumber, incurring unnecessary inconvenience and potential additional costs.

This matter reflects a serious breakdown in communication and service delivery.