1 reviews | Active since May 2021
Poor service with no accountability
Online shopping ****.I ordered a tile Online and immediately got a notification that it will be delivered after 3 days -Monday 1 August 2022.A week later,nothing. I went to Boksburg store only to receive a shocking service of my life.After waiting for 45 minutes, a lady (Nosipho) came complaining claiming be tired. Took my order number,then came back and ask if I'm taking my order with me.How because I paid for delivery? OK,then we'll deliver on Monday. Monday comes..nothing. Wednesday I followed up with a call centre...they had no idea what's going on with my order. Then finally I get a call saying "we unfortunately don't have a stock".OK,how is this possible?Why did my order and payment go through if there's no stock?.Two things I've picked up from this,1.Poor staff morale and bad culture;2.Poor systems and no accountability. Thus poor service and shocking client experience. If you want to loose a contractor, buy from this shop
Please accept my apology on behalf of our company. I am sorry to learn that your experience with the Boksburg branch was less than satisfactory. We value our customers and exceptional service is always our priority. We have informed the consultants manager regarding your experience in the store, we also want to extend our apology for the systems issues regarding delivery dates and lack of communication and information pertaining the whereabouts of your order from both the store and our Contact center. We do hope to better serve you in the near future.
Please accept my apology on behalf of our company. I am sorry to learn that your experience with the Boksburg branch was less than satisfactory. We value our customers and exceptional service is always our priority. We have informed the consultants manager regarding your experience in the store, we also want to extend our apology for the systems issues regarding delivery dates and lack of communication and information pertaining the whereabouts of your order from both the store and our Contact center. We do hope to better serve you in the near future.