Hellopeter
Share Your Experience
DM
Dimakatso M

1 reviews | Active since Mar 2013

29 Jun 2022, 20:58

Poor Service Online Purchase

I bought an item online on the 26 June 2022, a delivery was scheduled for the 29 June 2022. I received a call to confirm delivery on the 28th. Arranged to be present the whole day to receive the delivery. Tracked the courier status which kept on changing obviously due to the driver's preference. At around 5:30 contacted their Call Centre and complained that it is now almost cob and there is no delivery. They logged a call, got back to me saying that they made an exception to deliver after hours since I told them that I will not be available in the next 2 days. It is 20:55 the courier status changed again and it clearly shows that they will not fulfill their promise to deliver this evening. This was my first purchase from Leroy Merlin and surely my last. I will never use their services again. What a shoddy service I received.

0
Replies (7)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply30 Jun 2022, 09:42
Official

Hi Dimakatso, 

 

We would like to apologize for this inconvenience caused by this delivery delay.  We are sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always our priority. We are investigating this matter with the store and delivery partner and will revert back to you shortly.

 

DM
Dimakatso M's update30 Jun 2022, 09:45
Reviewer Update
Another day 09:42 still no one knows when will I get an order that I was promised that it will be delivered on the 29th after hours after waiting the whole day for your no show, WOW Leroy Merlin you have really outdone yourselves, such a bad, shoddy lack of service. I am just amazed at how your customer services does not even care nor have in interest in assisting. I even offered to come through to collect. They said NOPE you cannot and we cannot commit to delivery. Your delivery was returned back to the Little Falls with no reason none whatsoever. Just hang in there we will deliver when we want. hehehehe haai you have lost a customer shame. I will stick to take a lot and Game.
DM
Dimakatso M's update30 Jun 2022, 10:18
Reviewer Update
On hold with your Call Centre for 10min now, still no one can assist. I am still waiting for the 09:00 call back. Time is exactly 10:17 now. Are you going to be able to deliver or should we cancel the order?
DM
Dimakatso M's update30 Jun 2022, 10:21
Reviewer Update
On hold with your Call Centre for 10min now, still no one can assist. I am still waiting for the 09:00 call back. Time is exactly 10:17 now. Are you going to be able to deliver or should we cancel the order?
Leroy Merlin South Africa
Leroy Merlin South Africa's reply30 Jun 2022, 11:42
Official

Hi Dimakatso, 

 

We believe that your order has been delivered. 

Again, we do apologies for this delay. 

 

Thanks. 💚️

DM
Dimakatso M's update30 Jun 2022, 11:58
Reviewer Update
Yes it has been delivered after numerous calls, screams and stress. Thank you
Leroy Merlin South Africa
Leroy Merlin South Africa's reply30 Jun 2022, 12:01
Official
Hi Dimakatso, 

We do apologies for the experience. You are welcome.