Poor service - online orders not refunded

Item: Leroy Merlin South Africa
Rating: 1
Author: Mohammed A

I purchased a number of items online on Thursday 26 Nov and Friday 27 Nov. One of my orders were cancelled due to no stock availability while the second order is still open which is strange as at the time of purchase there was sufficient stock reflecting at the Little Falls store. I called before going in to the store and the person I spoke to confirmed my order was ready for collection. When I got to the store I was told there is no stock however I will receive a call on Monday 30 November to provide an update. To date I have received no call. I have made numerous calls to the call centre with no definitive feedback as well as sent emails. I was promised to be refunded but to date nothing yet. I am really disappointed at the level of service as I have been supporting this store since their opening. Can someone please help to resolve my issues and refund me!!!

Helpful (0)

Replies (2)

Leroy Merlin South Africa's replyOfficial

03 Dec 2020, 15:02

Hello Mohamed, we are very very sorry about the situation. The team have been submitted your order for refunds. You will be recieving the proof of payment within the next day or two. If you need further assistance, please don't hesitate to contact us.

Leroy Merlin South Africa's reply03 Dec 2020, 15:02

Official

Mohammed A's updateReviewer Update

13 Dec 2020, 20:45

Its been almost 2 weeks and I have only been refunded on one of my two canceled orders. I am still waiting for my refund on cancelled order 227521. My previous post has also been ignored!

Mohammed A's update13 Dec 2020, 20:45

Reviewer Update

Its been almost 2 weeks and I have only been refunded on one of my two canceled orders. I am still waiting for my refund on cancelled order 227521. My previous post has also been ignored!