NK
Nicholas K

1 reviews | Active since Apr 2019

07 Oct 2021, 14:59

POOR SERVICE - LITTLE FALLS BRANCH

Popped into the Little Falls Branch after work to quickly pick up 2 items. I couldn't find one of the items, walked up and down the aisle checking and looking and all the while 4-5 employees were standing against a wall chatting. Not one offer to assist.

I then found the second item and get to the till. The cashier rings up my purchase, I present my card - it's declined; tried again, same thing. Used another card, tried twice, same thing. Oh, says the cashier, this machine does it all the time, she doesn't know what's wrong with it. She mentions it to a passing supervisor but he just keeps walking away. She disappears to find another card machine leaving me there. After 5-6 minutes I walked out without buying anything.

Leroy Merlin.... you made a big impression when you opened with floor managers walking around smiling and assisting but you have degenerated into a pathetic, soulless store. You're not going to last long.

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Replies (1)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply07 Oct 2021, 15:27
Official
Hey Nicholas,

We trust that you are well

So sorry about the bad experience, we do appreciate your feedback and we'll definitely pass the feedback to the team and management in Little Falls to ensure that we work on this matter and improve on it. We really hope that you afford us the chance to improve on this and you continue to shop with us and being a part of our family 

Do enjoy the rest of your day