JA
James A

1 reviews | Active since Jan 2020

19 Dec 2023, 14:02

Poor service Leroy Merlin Boksburg store.

Leroy Merlin Store Boksburg: Could not find help at the store. People on floor where few and appear to be more interested in their cell phone than helping customers. After finding a chap to assist, he just disappears while still busy with us. Found him some isles down on his cell phone again. Went to another part of the store and after asking for the manager who had all sorts of excuses and did not come, I got some assistance from 2 ladies at another department. When looking the complaint on line for Leroy Merlin, this did not go through so I am raising my issue of poor service here.

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Replies (2)
Leroy Merlin South Africa
Leroy Merlin South Africa's reply20 Dec 2023, 09:05
Official
Good day James

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.

Leroy Merlin South Africa
Leroy Merlin South Africa's reply20 Dec 2023, 09:09
Official
Good day James

Please accept my apology on behalf of our company. I am sorry to learn that your experience with our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you.