1 reviews | Active since Dec 2021
Poor Service from Leroy Merlin
Placed an order online on the 19/11/2021 for 3 items. I received a call later in the day stating that they are short of the one item in their branch that is handling my order. They offered me a refund which I declined and requested if they are able to source from another branch. The lady I was speaking to confirmed they will be able to do so but will only be able to put the IBT request through on Monday 22/11/2021. I called again on Thursday for an update on my order but I was advised that I would receive a call back from the supervisor in the branch that was handling my order. I received no such call. I called this morning 06/12/2021 and was informed the IBT was not done and it will be done today. Very poor service.
We trust that you are well
So sorry to hear about your bad experience, we'll continue to look into the matter so that we can improve on the mistake. We do apologize for the inconvenience caused , We will follow up with the relevant department and be in contact with you shortly.
We trust that you are well
So sorry to hear about your bad experience, we'll continue to look into the matter so that we can improve on the mistake. We do apologize for the inconvenience caused , We will follow up with the relevant department and be in contact with you shortly.