ST
Stacey-lee Tyler
1 reviews | Active since Apr 2020
19 Apr 2023, 14:27
Poor Service for a lovely looking store
My dad went to the Boksburg and Green Stone branch this past Friday the 14 April 2023,looking for the fire place he would like to install in his house.He says the stores are beautiful but the department housing these fire places is disorganized,the pricing is not visible and their is no one to assist.When he requested a manager he was told the managers do not come down to the shop floor.He left very dissatisfied and frustrated with the whole experience
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Replies (2)
Leroy Merlin South Africa's replyOfficial
19 Apr 2023, 15:42Good day Stacey-lee
We do apologize that we didn't meet your expectations at this point and frustrations that this has caused you . We will escalate the concern further to our store to see area's where we need improvement and we value your feedback.
We hope to do better in the future.
We do apologize that we didn't meet your expectations at this point and frustrations that this has caused you . We will escalate the concern further to our store to see area's where we need improvement and we value your feedback.
We hope to do better in the future.
Leroy Merlin South Africa's reply19 Apr 2023, 15:42
Official
Good day Stacey-lee
We do apologize that we didn't meet your expectations at this point and frustrations that this has caused you . We will escalate the concern further to our store to see area's where we need improvement and we value your feedback.
We hope to do better in the future.
We do apologize that we didn't meet your expectations at this point and frustrations that this has caused you . We will escalate the concern further to our store to see area's where we need improvement and we value your feedback.
We hope to do better in the future.
Leroy Merlin South Africa's replyOfficial
19 Apr 2023, 15:45Good afternoon Stacey
Please accept my apology on behalf of our company, I am sorry to learn that your experience with our electrical department was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that one of the managers will be in contact with you.
Please accept my apology on behalf of our company, I am sorry to learn that your experience with our electrical department was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that one of the managers will be in contact with you.
Leroy Merlin South Africa's reply19 Apr 2023, 15:45
Official
Good afternoon Stacey
Please accept my apology on behalf of our company, I am sorry to learn that your experience with our electrical department was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that one of the managers will be in contact with you.
Please accept my apology on behalf of our company, I am sorry to learn that your experience with our electrical department was less than satisfactory. We value our customers and exceptional service is always our priority and anything less than ensuring you are completely happy is unacceptable. Please be advised that one of the managers will be in contact with you.