JE
Jolene E
1 reviews | Active since Dec 2020
16 Jan 2024, 12:10
Poor Service. Empty Promises. Don't Order from Leroy Merlin!
POOR SERVICE! DO NOT ORDER ONLINE!!! I waisted HOURS on multiple phone calls with Lesiah (supposedly a manager), with endless empty promises! First my order was delivered to the wrong address. Then it was confirmed the order will be collected at the wrong address and I will be refunded. To my surprise, after collection, it was delivered to the correct address (too late) and now I'm sitting with stock I can't use. I would rather support other suppliers and pay more to get service. These guys don't know what's going on in the business!! I wish I have read the negative comments on Facebook and Hello Peter before ordering.
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Replies (1)Leroy Merlin South Africa's replyOfficial
16 Jan 2024, 12:26Good day Jolene
Please accept my apology on behalf of our company. I am sorry to learn that your experience our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you
Please accept my apology on behalf of our company. I am sorry to learn that your experience our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you
Leroy Merlin South Africa's reply16 Jan 2024, 12:26
Official
Good day Jolene
Please accept my apology on behalf of our company. I am sorry to learn that your experience our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you
Please accept my apology on behalf of our company. I am sorry to learn that your experience our customer service was less than satisfactory. We value our customers and exceptional service is always our priority. Please note that we will be in direct contact with you
