FO
Farhad O
1 reviews | Active since Aug 2009
27 Jan 2026, 09:41
Poor service delivery with online purchase
I ordered an item from Leroy merlin and was promised delivery on 23 Jan. Today is 27 Jan and i have not as yet receievd the item. Order number: ***. On 26 Jan, I called the courier company that they use (Nuclera Retail) and spoke to Myna who promised that they will deliver same day however the item was never delivered and nobody bothered to call me. Today i called Myna again and i was promised delivery but i am not holding my breath. Leroy Merlin seriously needs the assess their courier service provider. Needless to say, i will never order online again from leroy Merlin.
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Leroy Merlin South Africa's replyOfficial
30 Jan 2026, 10:04Hi Farhad
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your delivery and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your delivery and will be in contact with you soonest.
Leroy Merlin South Africa's reply30 Jan 2026, 10:04
Official
Hi Farhad
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your delivery and will be in contact with you soonest.
We humbly apologize with regards to the delay of this and are taking it up as a matter of urgency, Kindly note that we are following up with the department on your delivery and will be in contact with you soonest.