CB
Charmaine B
1 reviews | Active since Feb 2026
11 Feb 2026, 08:11
Poor service delivery from Leroy Merlin
I ordered a dog kennel from Leroy Merlin on the 29th of Jan it was suppose to arrive by the 5 th of Feb to date 11th Feb it has still not arrived.The worse part of this experience is that they never ever reached out to explain why delivery is late.My husband had to contact them ,but their customer service completely sucks zero feedback zero kennel.My dog has to sleep in my house due to poor service delivery never mind the fact that I had a choice of where I could purchase the item and spent thousands of rands on it .Worse decision ever was to chase the kennel from Leroy Merlin.
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Replies (4)0
Replies (4)
Leroy Merlin South Africa's replyOfficial
11 Feb 2026, 10:40Hi Charmaine
We sincerely apologies for the delay in delivering your dog kennel and for the lack of proactive communication regarding the status of your order. will ensure that you receive clear and feedback regarding your delivery.
Thank you
We sincerely apologies for the delay in delivering your dog kennel and for the lack of proactive communication regarding the status of your order. will ensure that you receive clear and feedback regarding your delivery.
Thank you
Leroy Merlin South Africa's reply11 Feb 2026, 10:40
Official
Hi Charmaine
We sincerely apologies for the delay in delivering your dog kennel and for the lack of proactive communication regarding the status of your order. will ensure that you receive clear and feedback regarding your delivery.
Thank you
We sincerely apologies for the delay in delivering your dog kennel and for the lack of proactive communication regarding the status of your order. will ensure that you receive clear and feedback regarding your delivery.
Thank you
CB
Charmaine B's updateReviewer Update
11 Feb 2026, 19:49Hi any update a full day and not even a phone call wrt my order
CB
Charmaine B's update11 Feb 2026, 19:49
Reviewer Update
Hi any update a full day and not even a phone call wrt my order
CB
Charmaine B's updateReviewer Update
12 Feb 2026, 09:10Any form of communication welcomed
CB
Charmaine B's update12 Feb 2026, 09:10
Reviewer Update
Any form of communication welcomed
CB
Charmaine B's updateReviewer Update
12 Feb 2026, 09:25Wow Leroy Merlin, so my order has been cancelled on the system yesterday after writing this review ,zero feedback from anymore calling the call centre not helpful at all I had major surgery last week and need my dog out of the house and putting my faith in company has been the worse experience ever I will never ever support this company again …Customer expo and satisfaction means absolutely nothing to you…
CB
Charmaine B's update12 Feb 2026, 09:25
Reviewer Update
Wow Leroy Merlin, so my order has been cancelled on the system yesterday after writing this review ,zero feedback from anymore calling the call centre not helpful at all I had major surgery last week and need my dog out of the house and putting my faith in company has been the worse experience ever I will never ever support this company again …Customer expo and satisfaction means absolutely nothing to you…