Poor Service and No Accountability, Paid for Windows – Order Confirmed No Stock No delivery

I am extremely disappointed with the service I received from Leroy Merlin South Africa. I bought windows online on 27 July, with delivery expected on 18 August. Today is 27 August and I still have not received anything.

When I followed up, I was shocked to be told that they actually do not have stock and that they don’t even know what happened with my order. Yet I had already received an order confirmation and order number. How does a company confirm an order when the product is not available?

The only solution they are offering is a refund. But I have already completed my building with the exact measurements of the windows I bought. I chose Leroy Merlin because of the specific size and color I needed, which I cannot easily find elsewhere. Now I am left with delays and unnecessary stress.

Their system is clearly not updated, and their communication with customers is terrible. This experience has caused me serious inconvenience, and I am very upset with their service.