Poor service and communication

Completely disatisfied with the service received recently at Leroy Merlin Fourways.

Bought a shower at the store and looked at the demo unit with the size and it was 1950x800. I am busy rennovating my bathroom and had the guys build a bench for the shower to sit on according to this measurement. When i unboxed the shower, the one side glass panel for the shower is 740 which is 6cm shorter than the messurement i was given. When i get to the store to query this, i was told that all the showers are made differently and is not the actual size as what is stated on the box. I am not sure why the sales person did not inform me of this and was basically told to either get a new glass cost which is roughly around +-R3500 and will take 14 days or get a new panel made from a company is Springs. Not acceptable and me having to spend more for the one glass than what i actually paid for the entire shower.

I was also messed around with the tiles that i bough, they gave me the incorrect tiles, then they did not have stock and had to place a special order, and when this was done the wrong tile was order again. I was then told to go to the branch in Little falls, when i got there they said that they never received the instruction for me to come collect tiles at that branch and it was some internal issues where they cant see another branch system, etc. Got all of that sorted out then fetched the tiles, guess what this was the incorrect tiles and just wasted my entire day trying to sort this out. Had to go back to Fourways, place another special order before the correct tiles were delivered.

Extremely poor service and i am not willing to cover the cost for the additional glass that needs to be order.