Poor service

Ordered and paid for 2 x 2700 litre Jo-Jo tanks, plus delivery on Monday 2nd November. Told delivery would be Wednesday 4th November. No wonder the cashier laughed, she obviously knows the company well! I made arrangements so someone would be available to open the gates for the delivery, well that was rather presumptuous of me and a futile exercise. It is now Saturday 7th November and no tanks! When I called the service centre and asked about this on Thursday, I was told by Saturday at the latest, so,it is Saturday at 14h00, must I be on standby until 23h59 today, just in case you still deliver? Shocking customer service from a company new to the East Rand, will definitely stay with Builder's from now on. If you can't deliver, contact me, you have all the details. So now I am going to be inconvenienced further as you will probably arrive sometime in the next week when I am at work and can't just rush home at a moments notice.