Poor service

I bought a product online as a gift and it arrived broken because they packaged it in n box 3 times the products size with no bubble rap or anything. Contacted them immediately to replace the damaged product and i was told to send photos. A week later i called again to find out why nothing was happening they blamed me and said the photos were not clear. Finally got them to log a replacement order. It’s been 3 weeks now and I still have not received my replacement.