Poor service

Went to Stoneridge to pick up an item that was ordered. Went to the pick up point and the assistant told me sit sit down an wait. Asked for a phone call while I shopped. No call and went back after 20 minutes. The assistant said that the trucks were being loaded so the truck takes preference over the standing customer. Went into the store again and found it was the wrong item. Back to the pick up to cancel the order. No document available to confirm the refund. Took a photo with my phone. Found what I needed after about 20 minutes. The shop floor assistant had difficulty finding it. Staff are poorly trained an have a slack attitude. Website does not have quantities in packet or sufficient dimensions