Poor service

I bought a jumbo ottoman on 24th November. Delivery date 9th December. Come 9th ottoman not delivered. After frustrations with Leroy Merlin staffing got hold of manager in fourways who called 3rd party vendor supplier who promised to deliver 29th December. Today 29th December i called again incurring expenses. ottoman not delivered no reason forwarded to me that has left a sour note in my mouth. Who does that? Poor service .No no one cares. *********** and no one cares about clients. I am sitting here now. No explanation. They tale consumers for granted.