RP
Rudolph P
1 reviews | Active since May 2019
24 May 2019, 14:45
Poor service
Bought some sliding doors on Tuesday 22 May 2019. They said they can only Deliver on Friday 25 May. I was pleased to get a phone call this morning around 8h00 to let me know that they will be delivering today and that Springs is their first scheduled delivery. I made sure to arrange my day to be available in the morning. I have just called to follow up and were told that my delivery was loaded this morning but they couldn't tell me when I was going to be receiving the delivery. They also have no way of getting back or contacting the driver and I must just wait. This is unacceptable!!!
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Replies (2)
Leroy Merlin South Africa's replyOfficial
24 May 2019, 15:40Hello Rudolph, the team are working hard to get the order to you. We will be in contact to make sure you receive the order. #va
Leroy Merlin South Africa's reply24 May 2019, 15:40
Official
Hello Rudolph, the team are working hard to get the order to you. We will be in contact to make sure you receive the order. #va
RP
Rudolph P's updateReviewer Update
24 May 2019, 16:44How is it possible that you couldn't contact me during the day for any updates. You are really not applying any logic for customer service. Up to now no updates and I have been waiting all day and still waiting with no idea what is happening
RP
Rudolph P's update24 May 2019, 16:44
Reviewer Update
How is it possible that you couldn't contact me during the day for any updates. You are really not applying any logic for customer service. Up to now no updates and I have been waiting all day and still waiting with no idea what is happening