Poor service

I wish there was an option to send a voice note. My experience with Leroy Merlin is the worst. First I got a order with more than the stuff I ordered, I struggled with getting the items collected after two weeks collection was done. I struggled to get my refund paid back. Three weeks it was finally paid. Then today's story, after weeks of plumbers seeing there is a leak but couldn't trace it for two weeks. Finally they found the leak to be due to manufacturing defective. There is a tiny opening in the product Leroy Merlin delivered to me. I have logged a return today and let's see how long this will be resolved. I am waiting anxiously for the municipal bill since it was so hard to locate the leak and took the plumbers three weeks to see the tiny defect. Am horrified to say the least. Leroy Merlin please do better. Waiting now for someone to collect the toilet my reference number is *** and this person took my call Thukiso(excuse spelling might be wrong)