Poor service

Bought an awning on the 16/10/22 and as they did not have stock in store, we were told we can pay and they will deliver We have called at least 5 times only to be put on hold so they can check the order status. Unfortunately after a minimum of 10 minutes on hold each time I put down the call. On calling back and explaining that we need an answer, still no luck. Not sure what the hiring process is for your customer service staff is, but it definitely need to be reviewed. Eventually one lady said she will check and call me back. SO STILL WAITING AND NO DELIVERY after being promised delivery numerous times and promised dates !!!!